Repetitive tasks
Repetitive tasks that someone still has to do by hand.
AI · AUTOMATION · SOFTWARE
Technology
you can verify.
We look at what is slowing a process down and find a practical way to improve it. Sometimes that means AI, sometimes an integration, and sometimes simpler code.
02 / Starting points
Things you might want to improve
Disconnected systems
Systems that require people to copy or move data between them.
Many tickets and documents
Tickets and documents that need to be read, sorted and sent to the right place.
Unproven AI ideas
An idea worth testing before spending money on a rollout.
Public lab / 001
Ticket
Triage Lab
Can an AI model classify incoming tickets better than simple rules? We compared both approaches on 50 synthetic tickets and documented the errors as well as the result.
Explore method and results ↗Exact-match scoreTEST 01
76%AI · 38 of 50 tickets
2%Rules · 1 of 50 tickets
This result applies only to a synthetic dataset. It is not evidence of performance on customer data or confirmed savings.
03 / How we work
We test whether a solution actually helps before rolling it out.
01 / Understand
Define the problem
What isn't working, who is affected, and what does the process look like today?
02 / Select
Choose an approach
AI, rules, integrations or conventional code — the task determines the solution.
03 / Test
Measure the result
Evaluate quality, errors, limitations and cost where it can be established.
04 / Decide
Roll out only if justified
Develop the solution further when the evidence supports the investment.
04 / Two perspectives
One problem. The right level of detail.
For business teams
Process and value
A conversation about work that takes too long, information that gets lost, and what could be improved.
Tell us about the process ↗For technical teams
Integration and evidence
We can go through architecture, APIs, tests and failure cases, with materials you can inspect for yourself.
Explore the experiment ↗05 / Contact
What would you like to improve?
Tell us what is not working or what you want to test. We can work out whether it is worth pursuing and where to start.
Contact: info@iziagent.pl
Email us ↗ See how we work ↗